We are HIRING “Patient care Helpdesk Officer” from Lahore, PK Candidate must have 2-3 years of experience In the Health care Industry having excellent communication skills. It’s an onsite job and Candidates MUST be flexible with the timings.

Key Requirements:

• Availability to work within the Eastern Time Zone.
• Strong multitasking skills and the ability to manage time effectively in a fast-paced environment.

Job Description: Customer Service Representative – Health Care Industry

Position Overview:

As a Customer Service Representative in the Health Care industry, you will play a vital role in ensuring that our clients receive the best possible support and assistance. Your exceptional communication skills and industry knowledge will be instrumental in maintaining positive customer relationships and contributing to the success of our organization.

Key Responsibilities:

• Customer Interaction: Respond promptly to customer inquiries via phone, email, or chat, providing accurate information and addressing concerns with empathy and professionalism.
• Service Guidance: Assist clients in understanding our services, explaining procedures, benefits, and available options, and ensuring they are well-informed and confident in their decisions.
• Record Keeping: Maintain detailed and accurate records of customer interactions, transactions, feedback, and resolutions in our CRM system.
• Issue Resolution: Collaborate with internal teams to resolve customer issues effectively, ensuring a seamless experience throughout the resolution process.
• Continuous Learning: Stay up-to-date with industry trends, company policies, and new service offerings, enabling you to provide accurate and relevant information to clients.
• Communication: Effectively communicate updates, changes, and important information to clients and internal teams, contributing to the overall efficiency of operations.

Qualifications and Requirements:

• Previous experience as a Customer Service Representative, preferably within the Health Care industry.
• Exceptional verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Empathetic and patient, with the capacity to handle challenging situations professionally and maintain a positive attitude.
• Familiarity with medical terminology and an understanding of industry practices is advantageous.
• Strong problem-solving skills and the ability to think on your feet in high-pressure situations.
• Proficiency in using CRM software and other relevant tools to manage and track customer interactions.
• High school diploma or equivalent; higher education in a related field is advantageous.